Terms & Conditions

Our customer service team are always on hand to help you!

If you have a query relating to the delivery of your goods then please do not hesitate to contact us either by contact us or email us on info@alvitraders.com

When calling or emailing us please quote your sales reference number, this will allow us to track your order.

We hope that you do not have the need to contact us within your quoted warranty period, but in the unlikely event that you experience problems with your purchase then our friendly After Sales Customer Services Team are on hand to help rectify this.

You must notify us immediately if you are experiencing problems with any of your goods.


Terms & Conditions

  • Prices always exclude VAT & carriage.

  • All goods sold with 14 days return to base warranty (UK Customers) 30 days for Overseas Customers from the date of purchase. Faulty goods may be returned within warranty period for exchange, repair or credit.

  • If order is placed and part of amount is paid and you change your mind - There is charge of 10% re-stocking.

  • Refunds for returned faulty items will take 30 days to be processed. If order is cancelled once its paid, customer will be issued credit note (Valid for 12 months) instead of Refund. If customer do not want credit note and requires full refund instead then 10% re-stocking will be charged and Refund will be issued for cancelled order within 30 days.

  • In case of refund - it is buyer responsibility to send it back and only the original amount of commodity will be refunded subject to items returned will be in same condition that we despatched. No refund in Shipping at all.

  • There is a 2.5% surcharge on credit card payments (4.2% on AMEX).

  • Payment through Paypal is subject to 3.5% Paypal charges.

  • Payment through Cash Deposit is subject to 1% bank charges.

  • Buyer is responsible for all type of bank charges for receiving payment, if any

  • Alvi Traders standard T&C's apply.

  • Images are for illustration purposes only.

  • Deposit are Non-Refundable.

  • If order is Reserved and Part payment is made, Full payment for order/s placed must be received within ten (3) working days from when the order was placed and deposit made. If the order was packed and not fully paid in 3 working days, No deposit will be refunded and stock will unpacked for Re-Sale.

  • Alvi Traders retain the right to cancel any order/s not paid for in full after this time. The above applies in all cases unless otherwise stated.

  • Alvi Traders, do not accept any responsibility for damage or lost during transit if any.

  • E&OE.


Please note -please note customer is responsible for loss and damage for shipped items (if any) unless insured, We recommad you to make your own shipping arragement.


Werehouse & Office


Registered Office:

Alvi Traders UK Ltd

Unit 15 Whit worth Industrial Estate, Tilton Road, Small Heath,Birmingham B9 4PP

Company no : 10397855,

VAT No : 258806863